IDENTITY VERIFICATION • SECURE REVIEW • USER RIGHTS
Your Data Deletion Process
This page has been prepared to provide general information regarding account deletion and data removal requests for ReBALKAN users. Data deletion requests are subject to certain procedures due to security, identity verification, prevention of abuse, legal retention obligations, and the protection of platform integrity. Instead of processing every deletion request automatically and instantly, ReBALKAN may first seek to verify that the request is made by the legitimate account owner.
✓ 14 CLEAR STAGES
★ SECURE REQUEST HANDLING
Why is a deletion request handled through a controlled process?
Account and data deletion may have consequences that are difficult to reverse, so the request must be reasonably verified as coming from the legitimate account owner. The topics below explain how to submit a request, the checks that may apply, records that may be retained temporarily for legal or security reasons, and how the process is concluded.
A deletion request is a formal request to remove, to the extent possible, personal data, account access, and related content associated with a user account. This process may not be completed merely by pressing a simple button. Particularly for accounts considered important from a platform security perspective, detailed verification and additional review may be required.
Some accounts on our platform may contain listings, business information, or other content with commercial visibility or operational value. To reduce the risk of a compromised account being used to submit a fraudulent deletion request, ReBALKAN applies security precautions. For this reason, we may need to verify at a reasonable level that the person requesting deletion is the real account owner.
After a deletion request is submitted, ReBALKAN may ask the applicant for additional information and documentation. This may include contacting us from the registered email address, confirming account-related information, verifying communication details, and, where necessary, submitting identity documents or business authorization documents. We may need to understand that the requesting party is the real individual or an authorized representative before taking irreversible action.
Depending on the nature of the request, we may request an identity document, proof of authority for a business account, communication details associated with the account, or additional information showing that the account belongs to you. The exact list may vary from one request to another. ReBALKAN reserves the right to request additional verification where necessary.
For data deletion requests, users are strongly encouraged to contact us using the communication details already associated with their account. For security reasons, requests submitted from unrelated or unverified contact channels may take longer to process or may require enhanced verification. ReBALKAN may place suspicious or incomplete requests under security review.
Each data deletion request may be subject to technical and administrative review. After a request is received, we may evaluate the status of the account, the associated data, possible abuse risks, past activity, platform security considerations, and any retention obligations imposed by applicable law. Certain data may need to be retained for a limited period for fraud prevention, dispute resolution, legal defense, accounting, or compliance reasons.
Certain records, such as system logs, security logs, technical access records, transaction history, or legally required records, may be retained for a limited period even after a deletion request is received. This retention is not intended to restore active account use, but rather to meet security, legal, and record-integrity obligations.
Accounts created using third-party login providers such as Google or Facebook may involve both data stored by ReBALKAN and data stored by the external provider. ReBALKAN can only process data within its own control. If you also wish to remove your account with the third-party provider itself, you may need to review that provider's own settings and policies separately.
Some accounts may be subject to enhanced review due to listing volume, commercial visibility, brand representation, business use, or other platform-relevant importance. In such cases, more detailed identity checks, additional document requests, and manual review may be required compared to ordinary accounts. This is intended to reduce malicious deletion attempts.
The time required to process a deletion request may vary depending on the nature of the request, the adequacy of the submitted information, the speed of identity verification, the status of the account, and any security review that may be required. Incomplete or suspicious requests may take longer. ReBALKAN reserves the right not to act on insufficient information.
A deletion request may be refused, delayed, or partially fulfilled if there is reasonable doubt that the request is not submitted by the true account owner, if there are security concerns, if necessary verification cannot be completed, or if legal retention obligations apply. Additional clarification may be requested in cases involving suspicious circumstances.
Users wishing to submit a data deletion request should contact ReBALKAN using their registered email address or another verifiable communication channel associated with the account. The request should include the account-related name, email, phone number, relevant listing or account details, and, where possible, any explanatory information that may support verification. Additional documents may be requested where necessary.
This page is provided for general informational purposes. Each request is reviewed on its own facts and circumstances. ReBALKAN reserves the right to apply the most appropriate review process in light of platform security, user rights, abuse prevention, and applicable law.
For a data deletion request, please contact us using your registered communication details. Please note that additional information or documents may be requested as part of the security verification process.
Never send passwords or verification codes
Information needed for identity verification is requested only in proportion to the request and through appropriate communication channels. ReBALKAN does not ask for your social-account password, SMS verification code or unnecessary personal data in support correspondence.
Submit your deletion request through your registered account
Use your registered contact details so that the request can be assessed securely and efficiently. Review the Privacy Policy first, then create a support request through the Contact page.